Click Here to View Transcript
Voiceover: This program is made possible with the support and collaboration of Pfizer Oncology.
In this video, we’re going to show you how to use a service called telemedicine to meet with your physician virtually – in real time – to discuss your health.
But first, let’s review what we learned in the last video:
OK, now let’s dive into telemedicine.
Whether it’s an appointment with your nurse, doctor or mental health provider, there are times when it could make more sense to meet with a member of your healthcare team virtually, using your computer or mobile device.
This approach may offer more flexibility and cut down on time in the car or in the waiting room.
If this option is available to you, you can see your doctor for an appointment without leaving your home using a few simple steps, which we’ll walk you through.
Although it may not replace an in-person appointment, some types of non-emergency follow-up and monitoring appointments might be possible to conduct virtually
Mental health resources, such as online counseling, are also often available through telemedicine.
Your health care provider can help determine if a virtual appointment is an option. And, there may be follow-up you need to complete following the appointment, such as lab work.
Your doctor will provide specific instructions on how best to handle this.
Now, Quincy is going to walk us through the technical equipment that you will need for a virtual appointment.
Before we begin, keep in mind that every provider’s technology is slightly different. The platforms and instructions you receive may vary for each healthcare system.
That being said, you will need:
Make sure you are connected to your home wireless network, so that your signal is strong.
Once you have confirmed you have the necessary equipment and tech requirements, the next step is to:
Then, once the appointment is scheduled, it’s important to ask how you will receive instructions for the appointment.
Providers might send information to your email address or through your patient portal messaging system.
Be sure to ask for a telephone number to if you have technical difficulties.
After you’ve scheduled your appointment, get prepared:
Once again, every healthcare system has this set up a bit differently, so follow the provided instructions closely.
Ensure that your audio and video are working properly. If not, refer to the instructions or call the designated number to get assistance.
On the day of your appointment, log in at least 10 minutes early. You may have to fill out an intake form, just like you do at a regular visit, or sign a consent form for care. This will all be done online.
Make sure the sound, camera and microphone on your device are turned ON and check that the levels are up and not muted.
It’s important to note that because you will be sharing health information during the virtual visit, your provider will use a technology that protects your information.
Let’s discuss a few tips to make your experience go smoothly:
By following these steps, you should feel confident in having a successful telemedicine appointment.
We’ve covered a lot of information, so remember, you can always re-watch this video if you need to review any of the information. You can also download the resource guide that accompanies this video for a detailed step-by-step guide.
Onto our next video. Join us there!